CHARLESTON -- A Kanawha County woman is suing Consumer Direct Warranty Services and Great Atlantic Warranty for violations of the West Virginia Consumer Credit and Protection Act, negligence and breach of covenant of good faith and fair dealing.
On Jan. 7, 2008, Sandra L. Sherod purchased a DirectChoice Automotive Warranty from the defendants for her vehicle, according to a complaint filed April 8 in Kanawha Circuit Court.
In July 2008, Sherod claims she began having problems with the vehicle and took it to Moses Auto Mall in Charleston for repair, where the mechanics determined the water ump was leaking and needed replaced.
A claim was made on Sherod's behalf on the DirectChoice Automotive Warranty, but the defendants denied Sherod's claim based on the allegation that the leaking water pump was a non-covered condition, according to the suit.
Sherod claims she was forced to pay for the water pump at the cost of several hundred dollars.
On July 15, 2008, Sherod mailed the defendants a letter notifying them of their alleged violations and proved them with a sufficient period of time to correct the violations, according to the suit.
Sherod is seeking compensatory and punitive damages and statutory penalties. She is being represented by Anthony J. Majestro and James S. Nelson.
The case has been assigned to Circuit Judge Jennifer Bailey.
Kanawha Circuit Court case number: 10-C-668