West Virginia Record

Monday, September 23, 2019

Wheeling woman alleges home security company agent made lewd remarks in telemarketing call

Federal Court

By Carrie Bradon | Jul 16, 2019


WHEELING – A Wheeling woman is suing two security companies over allegations a call agent made profane comments to her in a telemarketing call.

Diana Mey filed a complaint in the U.S. District Court for the Northern District of West Virginia against Monitronics International Inc., doing business as Brinks Home Security, and Home Security USA LLC, doing business as Colorado's Home Security USA, citing the Telephone Consumer Protection Act, the West Virginia Computer Crimes and Abuse Act, violation of the West Virginia Consumer Credit and Protection Act and intentional infliction of emotional distress.

The suit states on Sept. 18, 2018, the plaintiff received a call from Home Security USA with a pre-recorded message advertising a home security system. The plaintiff alleges she listened to the message and pressed a dial key to speak to a live agent in order to better identify the company making the call. She alleges she was connected with an agent named Mike and that the call agent became "aggravated" and made lewd comments toward her after realizing her number was on the Do Not Call Registry. The suit states the comments referenced bestiality.

The plaintiff alleges the defendants used abusive telemarketing practices by using profane and obscene language.

The plaintiff is seeking all reasonable sums due, attorney fees and court costs. The plaintiff is represented by Andrew C. Robey and Ryan M. Donovan of Hissam, Forman, Donovan, Ritchie PLLC in Charleston.

U.S. District Court for the Northern District of West Virginia case number 5:19-CV-00176

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U.S. District Court for the Northern District of West Virginia Wheeling Division

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