CHARLESTON — A man says Comprehensive Relocation Services violated the West Virginia Consumer Credit and Protection Act.
Unknown and unnamed employees of CRS were also named as defendants in the suit.
Ian Flores contacted the defendant on June 17, 2022, regarding moving services to move his daughter from Cross Lanes to Surprise, Ariz., by July 26, 2022, and was quoted $2,400, according to a complaint filed in Kanawha Circuit Court.
After being transferred to a manager, he was quoted $1,658.40 by Anthony Verdi, and was told the price included pick up of all items, all tolls and gas and delivery to the destination, according to the suit.
Flores claims he was told he needed to make a $500 deposit and was emailed the estimate, which he signed that day.
The plaintiff was told he would receive a call one week before to arrange pickup, but when no one called, he called on July 20, 2022, but no one answered, according to the suit.
Flores claims he called again the following day and could not reach anyone. On July 23, 2022, someone from CRS returned his calls and when Flores explained he had not heard from them, the employee said he they would check with Verdi and call him right back, but never did.
The plaintiff called five more times, but no one answered and no movers ever showed up to move Flores' daughter's belongings.
On Monday, July 25, 2022, Flores spoke with Verdi and explained that no one had shown up and he had already hired another moving company, according to the suit.
Flores claims Verdi stated he would ask his supervisor to issue a refund.
Flores is seeking compensatory and punitive damages. He is represented by Michael M. Cary of Cary Law Office in Charleston.
The case is assigned to Circuit Judge Carrie Webster.
Kanawha Circuit Court case number: 23-C-8