Woman sues TRG Customer Solutions for breach of contract

By Kyla Asbury | Aug 3, 2017

CHARLESTON – A woman is suing TRG Customer Solutions Inc. after she claims it told her she was hired for a position and then informed her she was no longer needed after she had quit her previous jobs.

TRG is doing business as Ibex Global Solutions.

Matthew Davis was also named as a defendant in the suit.

Regina Williams was employed by Ibex on Oct. 24 and was interviewed by Davis and offered a position at the interview, which she accepted, according to a complaint filed July 11 in Kanawha Circuit Court.

Williams claims she was promised $10 per hour for a five-week training period and $11.35 per hour after five weeks.

Davis told Williams she would need to start as soon as possible and, at the time of her interview, she had two other jobs, which Davis told her she needed to quit and that he would provide her time to give notice, according to the suit.

Williams claims she asked Davis if he was sure and he affirmed that she was perfect for the job and that she would start on Nov. 12, where she would be working 5 p.m. to midnight on a full-time basis.

After the interview, Williams quit her job at the department store in reliance on Davis’ promises and then quit her job as a caregiver, according to the suit. She reported on Oct. 31 to complete addition paperwork and, upon arrival, she was told her services were no longer needed and that Ibex had enough employees at that time.

Williams claims she had fully relied upon Davis and was devastated with the news. She was then without work and unable to get her old job hours back at the department store or as a care giver.

Ibex later hired younger employees, according to the suit.

Williams claims the defendants violated the West Virginia Human Rights Act, violated public policy and breached its contract.

Williams is seeking compensatory and punitive damages. She is being represented by D. Adrian Hoosier II and Erica Lord of Lord Hoosier.

The case is assigned to Circuit Judge Joanna Tabit.

Kanawha Circuit Court case number: 17-C-995

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