West Virginia Record

Tuesday, July 16, 2019

Raleigh County woman claims collection agency violated laws


By Bree Gonzales | Feb 28, 2019

BECKLEY — A Raleigh County resident is suing a debt collector, citing alleged common law invasion of privacy and violations of the West Virginia Consumer Credit and Protection Act, the West Virginia Computer Crime and Abuse Act and the Telephone Consumer Protection Act.

Mary Cole Roop filed a complaint in Raleigh Circuit Court against MRS BPO LLC alleging that it utilized unfair or unconscionable means to collect a debt.

According to the complaint, Roop alleges that between Aug. 4 and Oct. 13, 2016, she received at least 66 phone calls from MRS BPO without her express consent or, alternatively, at a time after which she had expressly revoked any permission that the defendant might have had to place any such call to her phone. 

The plaintiff holds MRS BPO LLC responsible because it allegedly invaded, damaged and harmed her right to privacy. Additionally, it willfully or knowingly used an automatic telephone dialing system or artificial or prerecorded voice in placing calls without the express permission of the plaintiff, which is in violation of the TCPA.

The plaintiff requests a trial by jury and seeks costs of litigation including attorney's fees, court costs and fees, statutory and actual damages, compensatory damages, punitive damages and other further relief the Court may find proper. She is represented by Paul W. Roop II of Roop Law Office LC in Beckley.

Raleigh Circuit Court Case number 19C31

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Raleigh Circuit Court Roop Law Office

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